Employment Opportunities at WildCare

Wildlife Services Representative

WildCare Solutions Specialist — Humane Wildlife Management

Wildlife Solutions Technician Assistant

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Wildlife Services Representative

Supervisor: Director of WildCare Solutions and Advocacy

FLSA Status: Non-exempt

20 hours per week

Date: December 6, 2016

Position Summary

The primary function of the Wildlife Services Representative (WSR) is to provide excellent and efficient customer service, dispense accurate information to callers and visitors, and to foster a sense of empathy for wildlife and of community with every individual who contacts WildCare. This is one of WildCare’s most important positions as the WSR often provides the first impression people have of WildCare, and we rely on the voluntary and ongoing support of members to provide our lifesaving services for wildlife and to continue to educate people about wildlife and nature.

Job Responsibilities

  • Answer a busy 6-line telephone system:
    • Answer Hotline questions regarding conflicts with wildlife, update wildlife patient finders with patient information, and return calls promptly. Provide instructions on how to safely rescue and contain injured and orphaned wildlife, and how to provide basic care until the animal(s) can be delivered to a licensed care facility, and assist rescuers in locating qualified help for injured wildlife.
      • Learn and stay up to date on humane nonlethal methods for resolving conflicts with wildlife and deliver the information to callers and visitors with compassion and empathy for the caller and their situation, and the animal(s). Share learned information with other WSRs and Supervisor.
    • Record information from and about individual Hotline calls in FilemakerPro database. Complete Hotline data entry as calls come in or before the end of the shift and in accordance with departmental procedure.
      • Develop an encompassing knowledge of all the departments, programs, services, events and outreach at WildCare, accurately answer questions and promote WildCare to clients and members
      • Transfer callers to appropriate personnel
      • Review and respond to emails sent to the shared front desk email account
      • Dispense information about the services provided by WildCare Solutions, WildCare’s humane nonlethal wildlife exclusion service, and assign jobs as appropriate to WildCare’s Wildlife Solutions Specialists
    • Admit patients, ensure intake and finder data is complete, and request donations from finders
    • Ensure that appropriate forms are completed by finders, and donors for certain circumstances, i.e. rabies vector species, bats, bite reports, in kind donations, etc.
    • Using square POS system, make merchandise sales, accept donations; accurately fill out and process appropriate paperwork
    • Manage cash drawer including reconciliations and balancing
    • Assist the Director of Animal Care and Medical Staff in coordinating patient releases, reunites and follow ups
    • When needed, coordinate and record transport arrangements
    • Perform computer data entry and process closed patient records in a timely manner and according to procedure
    • Assist with administrative duties for Supervisor and other WildCare employees on an as available/as needed basis and per approval from Supervisor
    • Keep the front desk and merchandise area clean and organized
    • Perform any other duties as assigned by the Supervisor
    • Understand and adhere to organization and departmental policies and procedures
    • Perform research on various animal-related topics when requested and per approval from Supervisor. Keep informed about developments related to WildCare and wildlife issues
    • Follow written protocols
    • Open and close facility

Qualifications

  • Ability to provide outstanding customer service skills to callers, visitors and volunteers of diverse backgrounds, sometimes under stressful or chaotic circumstances
  • Proven excellent organizational skills, ability to handle multiple tasks simultaneously and shift priorities as necessary, and attention to detail
  • Ability to communicate effectively in a friendly, empathetic and professional manner. Patient, enthusiastic, efficient and able to problem-solve
  • Excellent judgment and humane ethic
  • Ability to anticipate problems, identify opportunities, and communicate proactive approaches
  • Ability to follow up and follow through on assigned tasks both regular, ongoing and as needed
  • Proven excellent persuasive written and verbal communication skills, proficiency in spoken and written English. Spanish a plus
  • Knowledge of wildlife and natural history, familiarity with methods to resolve wildlife conflicts, and knowledge of WildCare’s work
  • Ability to professionally advocate WildCare’s positions on issues
  • Proven proficiency with Microsoft Word, Outlook and Internet Explorer or similar software, experience with Filemaker Pro database preferred
  • Proven proficiency conducting Internet research
  • Demonstrated ability to maintain strict confidentiality at all times
  • Willingness and ability to work weekends, holidays and cover other WSR shifts when needed
  • Commitment to the objectives of the organization
  • Some animal handling experience preferred
  • Cash handling experience required
  • Ability to lift and carry up to 30 lbs.

APPLICATION PROCESS
Please submit cover letter and resume by mail or email. Include your email address, replies will only be sent via email. Position is open until filled. No phone calls please.
Email to: info@discoverwildcare.org

Mail to: WildCare, 76 Albert Park Lane, San Rafael CA 94901


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WildCare Solutions Specialist — Humane Wildlife Management

Handyman / Construction Skills for Humane Non-Lethal Wildlife Control San Rafael

POSITION SUMMARY

WildCare Solutions is based in Marin County, with wildlife exclusion experts serving the North Bay, West Marin and parts of the East and South Bay. We are currently looking for independent contractors to work in all of our service areas, primarily Marin County.

The job of a Wildlife Solutions Specialist (Specialist) is a highly specialized role, one that is focused on problem solving for our customers and ensures that all animals are treated humanely and with respect.

We will provide on the job training for the right person. You must already have basic handyman/construction skills, a humane ethic, and a natural love and appreciation for wildlife. The skill set required for this position is multi-faceted. The individual will be required to learn about animal behavior and seasonal tendencies. In addition, the Specialist will need to become comfortable handling a variety of wildlife situations including but not limited to raccoons, skunks, opossums, bats, pigeons, foxes, squirrels, coyotes and owls. During the months that dependent young wildlife are likely to be present, the Specialist will work closely with each customer to educate them on seasonal behavior and receive commitment from the customer to not evict the dependent young.

Once wildlife has been humanely excluded from a residence or commercial establishment the goal is to solve the problem for the long-term by sealing up the entry points permanently. Construction background and handyman skills are required to succeed in this position to do an excellent job with any exclusion-related repairs the home might require. It is necessary that the Specialist knows how to use power tools, is comfortable climbing onto rooftops and has no hesitations going into crawl spaces and into attics. Part of the job also requires feces clean up and dead animal retrieval, often in difficult to reach spaces.
The job is varied and Specialists understand that each customer situation is unique. They are comfortable having conversations with customers who may be anxious about the situation and effectively educating them about conflicts with wildlife. Educating our customers and sometimes the general public is a key element to this job. Each customer interaction and call is an opportunity to educate the community about how to live well with wildlife.

WildCare Solutions has an excellent reputation in the community and our customers rely on us for humane non-lethal solutions to conflicts with wildlife who have made their dens within structures. Wildlife Solutions Specialists perform inspections of the exterior of homes, and as needed: the crawl space, roof and attic, and other structures, to identify damage caused by wildlife and potential points of entry into the structure. We then humanely and non-lethally evict any wild animal that has taken up residence in or under a house, and monitor the activity level. Upon confirmation that the animal(s) have vacated, repair any damage and secure the entry holes so no other animals can take over the vacancy. We do not trap and we do not kill animals, that’s one important distinction that sets us apart from other nuisance wildlife management companies.

QUALIFICATIONS

This position is preferably for someone based in the North Bay. We are looking for people with basic handyman/construction skills. You need to have your own power tools, cell phone, truck and regular access to an email account. A wildlife removal specialist respects, appreciates and understands the behavior of local wildlife. You don’t have to know it all, we will train the right person, but you must be interested and able to learn and retain. Experience working with wildlife and knowledge of animal behavior is a plus.

REQUIREMENTS

• Able to work with and manage a flexible schedule
• Basic handyman/construction skills such as using power tools, installing hardware cloth, replacing screen vents, trenching, caulking, cement work, etc.
• Excellent communication skills
• Must be reliable and show up at jobs on time
• Keep track of inventory and order supplies (hardware cloth, caulking etc.) when necessary
• Own your own power tools and truck or van
• Must own a smart phone and be able to use a square reader for invoicing in the field• Valid CA drivers license and insurance
• Background check
• Experience dealing with emotional and/or challenging customers; a wild animal in your house can be a distressing experience
• Comfortable climbing up ladders, under structures, onto rooftops, in tight spaces, knowledge and adherence to safety procedures
• Physically fit and able to lift 40 lbs.
• Comfortable asking for help when unsure of how to proceed
• Excellent problem solving skills
• Rabies pre-exposure vaccination required after successful completion of probationary and training period. Incremental reimbursement provided depending on duration of employment. )
• Have a natural love, appreciation and respect for animals
• Help train new independent contractors in humane wildlife exclusion techniques, as needed
• Enjoy working outdoors, with people and animals (hands-on contacts with adult wildlife is extremely rare)
• Must be organized and able to manage complicated scheduling with well-timed follow ups, ability to manage and prepare invoicing and receipts according to procedure and in a timely manner
• Based on findings during the inspection, must be able to provide accurate written estimates to customers on what the job will cost to repair any damage and seal points of entry after the animals have vacated

This contractor position is best considered a supplemental source of income, if you work hard, the money can be good but it is not equivalent to a full-time job; Spring and Summer are very busy, while Winter can be very slow.

Veterans encouraged to apply.

APPLICATION PROCESS

Please submit cover letter and resume by mail or email.
Position is open until filled.
No phone calls please.

Email to:
info@discoverwildcare.org

Mail to:

WildCare Solutions
76 Albert Park Lane
San Rafael CA 94901

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Wildlife Solutions Technician Assistant

Department: Solutions

Supervisor: Director of WildCare Solutions and Advocacy

FLSA Status: Non-exempt

Salary: $15/hr.

Hours: Flexible, on call

Date: May 15, 2017

Summary

The primary function of the Wildlife Solutions Technician Assistant (Assistant) is to provide excellent and efficient customer service for WildCare’s Solutions program, a humane nonlethal wildlife management service. Under the supervision of the Wildlife Solutions Technician, the Assistant will perform light construction work on commercial properties and residential homes to identify and resolve breaches caused by wildlife and monitor activity of entry points. The Assistant will disperse accurate information to customers, educate them on wildlife behavior and foster a sense of empathy for wildlife. The Assistant often provides the first impression people have of WildCare, and revenue generated by these services funds WildCare’s lifesaving programs for wildlife.

Job Responsibilities

  • Perform basic repair and construction work on assigned jobs to ensure quality of work meets WildCare policies, procedures and standards and in accordance with law
  • Work with Wildlife Solutions Technicians and other Assistants to ensure projects are completed in a timely manner ensuring compliance with all code and safety regulations
  • Answer basic questions from customers regarding conflicts with wildlife in accordance with WildCare’s mission
  • Assist Wildlife Solutions Technicians to perform inspections of exterior of home, commercial buildings and other manmade structures, inspect crawl space, roof and attic to identify damage and entry points caused by wildlife, and identify attractants
  • Assist Technicians and Director in maintaining Solutions supplies and equipment, and tracking inventory

Qualifications and Desired Characteristics

  • Basic construction experience in both residential and commercial properties
  • Organized with good written and verbal communication skills, Spanish a plus
  • Flexibility in schedule due to seasonal fluctuations and busy periods; Solutions is very busy in the Spring and Summer and slower in the Fall and Winter.
  • Ability to provide outstanding customer service to customers of diverse backgrounds, sometimes under stressful or chaotic circumstances
  • Flexibility and ability to handle multiple tasks simultaneously, and shift priorities as necessary, and attention to detail
  • Ability to communicate effectively in a friendly, empathetic and professional manner.
  • Excellent judgment and humane ethic
  • Knowledge of wildlife and natural history, familiarity with methods to resolve wildlife conflicts, and knowledge of WildCare’s work a plus
  • Ability to advocate WildCare’s positions on wildlife issues
  • Demonstrated ability to maintain strict confidentiality at all times
  • Ability to work well under pressure, multi-task, and organize work load and priorities
  • Team player, ability to work well and communicate with the public, staff and volunteers, with demonstrated success working in a collaborative environment
  • Ability to follow directions as well as work with minimal supervision when necessary
  • Willingness and ability to work weekends and holidays as needed
  • Commitment to the objectives of the organization
  • Cash handling experience
  • Ability to lift and carry up to 50 lbs.

APPLICATION PROCESS

Please submit cover letter and resume by mail or email.
Position is open until filled.
No phone calls please.

Email to:
info@discoverwildcare.org

Mail to:

WildCare Solutions
76 Albert Park Lane
San Rafael CA 94901