Employment Opportunities at WildCare

Wildlife Assistant
Wildlife Services Representative (Front Desk and Hotline)

Wildlife Assistant

Department: Wildlife Hospital

Supervisors: Clinic and Birdroom Managers

FLSA Status: Non-exempt

20 hours per week

Date: July 17, 2019

 

Position Summary

The Wildlife Assistant (WA) reports to the Clinic and Birdroom Managers and assists with animal treatment and volunteer management in both the songbird and clinic branches of the hospital. The primary goal is to ensure the highest quality and consistency of patient care through direct, hands-on care, management techniques, supervision and training of volunteers and interns in the Clinic and Songbird Hospital and enforcement of existing protocols.

The WA must be able to work collaboratively with equal sensitivity to the care of the animals and the needs and requirements of the volunteers and staff in order to build and maintain a respectful and professional culture within rehabilitation functions and throughout WildCare.

Animal Care Responsibilities

  • It is understood that all of the responsibilities listed here are performed with the supervision of the staff Veterinarian, Director of Animal Care and Managers.
  • Maintain smoothly operating shifts so that all of the tasks required to ensure excellent patient care and husbandry are completed by the end of each day for both songbird hospital and clinic animals. Duties include but are not limited to: orchestrating the flow of volunteers, daily feeding, medicating and cleaning of all patients, intake and physical exams of patients, administering necessary medical treatments, maintaining adequate supplies and insuring that preparation for the following day’s operations are complete by the end of the day.
  • Must be able to calculate and administer medications and fluids.
  • In collaboration with senior medical staff, develop and execute diagnoses and treatment plans for wildlife accepted under WildCare’s permits.
  • With senior staff approval, euthanize animals when necessary according to WildCare policy and AVMA standards.
  • Assist with selection of release sites and coordination of patient releases.
  • Must be cross-trained in and comfortable working in both Clinic and Songbird Hospital.
  • Must attend a minimum of one annual continuing education training in the field of wildlife rehabilitation or related medical/animal care field and present learned information to staff.
  • Help maintain positive relationships with other agencies and wildlife hospitals.

Managerial Responsibilities

  • Help ensure the highest quality and consistency of patient care by training others in and enforcing the implementation of WildCare patient care protocols by all medical staff members and volunteers.
  • Actively train and mentor Hospital Interns and Volunteers
  • Assist in teaching training classes for hospital interns and volunteers
  • Attend staff meetings and volunteer huddles
  • Build and maintain a collaborative, respectful and professional culture within rehabilitation functions, and help build and maintain the same culture across WildCare

Qualifications

  • The ideal candidate will have a minimum of 2 years (“baby seasons”) providing hands-on husbandry for wild mammal and avian species in a wildlife hospital setting.
  • Specific experience required: must be able to syringe feed all ages of nestling songbirds
  • Ideally be proficient at tube feeding pigeons but not required
  • Basic wildlife intake and stabilization skills
  • Licensed, permitted and/or certified wildlife rehabilitator preferred, but not required.
  • Degree in biology, zoology, or related field preferred but not required
  • Due to nature of responsibilities with controlled substances, must pass state and federal background check and have no pertinent criminal history
  • Must have or be able/willing to get rabies prophylactic vaccine and titer check every 2 years
  • Ability to work flexible, constantly changing days and hours including nights, weekends and holidays
  • Computer literate, comfortable with Microsoft Office Suite (Excel, Word, Powerpoint, Outlook) and other basic programs
  • Must be able to lift/move 50 pounds, endure long workdays in a physically and emotionally demanding setting while maintaining focus, accuracy and physical activities required by the job.

Desired Skills and Characteristics

  • Excellent team building and encouragement skills
  • Great organizational skills
  • Excellent communication skills, both oral and written
  • Ability to prioritize well, multitask and work well under pressure
  • Experience managing, teaching or mentoring, either in a group or individual context
  • Ability and willingness to follow directions and ask for clarification or assistance when needed

Compensation

  • Pay for this position starts at $15.00 an hour
  • Hours available are minimum 8 hours a week but up to 32 hours a week depending on candidate’s availability. During baby season there is the possibility of up to 40 hours a week.
  • Working a regular Saturday or Sunday shift is a requirement.
  • No benefits other than sick pay earned.

WildCare does not discriminate on the basis of race, creed, sex, sexual orientation, age,

religion, marital status, national origin, political affiliation or mental or physical handicap.

To Apply

Send resume and cover letter, including 2 professional reference contacts (at least one of whom should be able to speak to your wildlife-specific medical experience) to:

Melanie Piazza
Director of Animal Care
melanie@discoverwildcare.org

Subject Line: Wildlife Assistant Application

Or mail to:         WildCare 76 Albert Park Lane  San Rafael, CA 94901

Review of applicants to begin immediately. Position(s) will remain opened until filled.

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Wildlife Services Representative

Supervisor: Director of WildCare Solutions and Advocacy

FLSA Status: Non-exempt

20 hours per week

Wage: $14.50/hour

Date: July 17, 2019

Position Summary

The primary function of the Wildlife Services Representative (WSR) is to provide excellent and efficient customer service, dispense accurate information to callers and visitors, and to foster a sense of empathy for wildlife and of community with every individual who contacts WildCare. This is one of WildCare’s most important positions as the WSR often provides the first impression people have of WildCare, and we rely on the voluntary and ongoing support of members to provide our lifesaving services for wildlife and to continue to educate people about wildlife and nature.

Job Responsibilities

  • Answer a busy 6-line telephone system:
    • Answer Hotline questions regarding conflicts with wildlife, update wildlife patient finders with patient information, and return calls promptly. Provide instructions on how to safely rescue and contain injured and orphaned wildlife, and how to provide basic care until the animal(s) can be delivered to a licensed care facility, and assist rescuers in locating qualified help for injured wildlife.
      • Learn and stay up to date on humane nonlethal methods for resolving conflicts with wildlife and deliver the information to callers and visitors with compassion and empathy for the caller and their situation, and the animal(s). Share learned information with other WSRs and Supervisor.
    • Record information from and about individual Hotline calls in FilemakerPro database. Complete Hotline data entry as calls come in or before the end of the shift and in accordance with departmental procedure.
      • Develop an encompassing knowledge of all the departments, programs, services, events and outreach at WildCare, accurately answer questions and promote WildCare to clients and members
      • Transfer callers to appropriate personnel
      • Review and respond to emails sent to the shared front desk email account
      • Dispense information about the services provided by WildCare Solutions, WildCare’s humane nonlethal wildlife exclusion service, and assign jobs as appropriate to WildCare’s Wildlife Solutions Specialists
    • Admit patients, ensure intake and finder data is complete, and request donations from finders
    • Ensure that appropriate forms are completed by finders, and donors for certain circumstances, i.e. rabies vector species, bats, bite reports, in kind donations, etc.
    • Using square POS system, make merchandise sales, accept donations; accurately fill out and process appropriate paperwork
    • Manage cash drawer including reconciliations and balancing
    • Assist the Director of Animal Care and Medical Staff in coordinating patient releases, reunites and follow ups
    • When needed, coordinate and record transport arrangements
    • Perform computer data entry and process closed patient records in a timely manner and according to procedure
    • Assist with administrative duties for Supervisor and other WildCare employees on an as available/as needed basis and per approval from Supervisor
    • Keep the front desk and merchandise area clean and organized
    • Perform any other duties as assigned by the Supervisor
    • Understand and adhere to organization and departmental policies and procedures
    • Perform research on various animal-related topics when requested and per approval from Supervisor. Keep informed about developments related to WildCare and wildlife issues
    • Follow written protocols
    • Open and close facility

Qualifications

  • Ability to provide outstanding customer service skills to callers, visitors and volunteers of diverse backgrounds, sometimes under stressful or chaotic circumstances
  • Proven excellent organizational skills, ability to handle multiple tasks simultaneously and shift priorities as necessary, and attention to detail
  • Ability to communicate effectively in a friendly, empathetic and professional manner. Patient, enthusiastic, efficient and able to problem-solve
  • Excellent judgment and humane ethic
  • Ability to anticipate problems, identify opportunities, and communicate proactive approaches
  • Ability to follow up and follow through on assigned tasks both regular, ongoing and as needed
  • Proven excellent persuasive written and verbal communication skills, proficiency in spoken and written English. Spanish a plus
  • Knowledge of wildlife and natural history, familiarity with methods to resolve wildlife conflicts, and knowledge of WildCare’s work
  • Ability to professionally advocate WildCare’s positions on issues
  • Proven proficiency with Microsoft Word, Outlook and Internet Explorer or similar software, experience with Filemaker Pro database preferred
  • Proven proficiency conducting Internet research
  • Demonstrated ability to maintain strict confidentiality at all times
  • Willingness and ability to work weekends, holidays and cover other WSR shifts when needed
  • Commitment to the objectives of the organization
  • Some animal handling experience preferred
  • Cash handling experience required
  • Ability to lift and carry up to 30 lbs.

APPLICATION PROCESS
Please submit cover letter and resume by mail or email. Include your email address, replies will only be sent via email. Position is open until filled. No phone calls please.
Email to: info@discoverwildcare.org

Mail to: WildCare, 76 Albert Park Lane, San Rafael CA 94901

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